Refund policy

Cancellations and returns for personal reasons

We do not accept returns or exchanges for personal reasons. You may cancel an order before we arrange procurement. Cancellations are not accepted after procurement has been arranged.

Initial defects, damage, or incorrect items

Within 7 days of receiving the product, please email shop@algomatic-dynamics.com with your order number, product name, date of arrival, and a description of the issue. If possible, include photos showing the condition. If we confirm an initial defect, damage during shipping, or delivery of an incorrect item, we will provide a replacement or refund.

You are responsible for return shipping costs unless we are required by law to cover them. We cover the shipping cost of sending a replacement to you. Please contact us before returning any item so that we can provide the return address and instructions.

Refunds

After we finish inspecting the returned item or otherwise reviewing the matter and decide to issue a refund, we will refund the amount to your designated bank account within 7 business days. We cover the bank transfer fee for the refund. If you have not yet paid, we will cancel the relevant charge or adjust the invoice amount.

Product-specific warranties

If a product page specifies separate warranty terms or a warranty period, please also review those details. This policy, including the period for reporting initial defects, does not limit your rights under applicable law.